07971 484340 hello@legspr.agency

Customer Charter


Here at Legs PR you mean everything to us. Whether you are an individual, corporate organisation or a big business, we know a positive, respectful working relationship is absolutely vital.

Developed with you, our Customer Charter sets out exactly what you can expect from us and our services to ensure that you get the quality you deserve and quite rightfully expect.

Budgets

We will work with you to agree a budget for your project and provide regular updates on spend at agreed milestones throughout the project. If a project requires further investment or if extra work is going to cost more, we will discuss this with you before any further monies are committed. Providing the highest level of service at the best value for money is our absolute priority.

Communication

Communication is at the very core of our business – it’s what we do and it’s what we’re good at. We will respond to your queries as quickly and efficiently as possible, as well an ensuring that clients are regularly informed on their project’s key milestones. We will make sure our client briefs and business proposals are developed and shared as quickly as possible and within agreed timescales.

Evaluation

We understand the importance evaluation has in the PR industry. How can you know if a campaign has been a success, if it hasn’t been measured? You need to know that the money you are spending on our services is providing you with a return on your investment.

We will ensure that our work is measured against targets and objectives agreed with you at the start. You will also receive an evaluation report on your project within 14 working days of completion, where appropriate.

Feedback

Your feedback is vitally important to us. If you’re pleased with how a project has gone or if you have any suggestions on how we can work in the future we want to hear from you. Your feedback will help us shape our business going forward.

You can contact us anytime at hello@legspr.agency and we will respond to you as quickly as possible.

Professionalism

We will always be professional and will treat you with the utmost respect and courtesy. We will provide you with relevant advice and guidance. The information we share with you will be consistent, accurate and accessible,

At Legs PR we will always be open and honest and will ensure you receive the highest quality of service at the best possible cost.